Note: Subscription price is calculated by the number of user seats purchased, not by the number of active users.

Adding Users:

1. Navigate to Settings > Plans & Pricing > Update Information > Update Plan.
​
​*Note: If the update plan button is greyed out, you must first add a payment method within your Payment Portal.
​
​

​
​
2. Type the total number of licenses you require and press update (note: if you are increasing from 4 licenses to 5 you would simply type '5').
​
​

3. Finally, acknowledge the changes to be applied.
​
Note: If you are unable to reduce the number of licenses you may first need to deactivate active users.

Deactivating and Reducing Users:

If you are deactivating a user and are not willing to replace it with a new user - it is recommended to minimize the number of seats purchased and change the subscription price.
​
To reduce users, simply follow the step 1- 3 above.

Note: during step 2 type the number of total licenses after the proposed reduction (for example if reducing 1 license from 6 total, you are to type '5').