1. What does lead's unqualified status means?

Unqualified status means that every lead that is not converted should be set as unqualified. When changing lead's status to Unqualified - mark the unqualified reason and leave a comment. It is available to set multiple reasons if necessary. The information that a lead was unqualified will be visible in the lead's card - unqualified lead is marked with a grey color icon. As well as, you will be able to analyze the most common unqualified reasons in the "Unqualified Reasons" report.

2. Where to create Unqualified Reasons for leads?

2.1. Navigate to Settings > Leads > Unqualified Reasons

2.2. Click New

2.3. Enter the Name of the unqualified reason

2.4. Enter the Description of the reason. The description should explain when the user should use the particular reason.

3. How to mark lead as unqualified?

There are several ways how to mark lead as unqualified:

3.1. Change the status in the leads list.

3.2. Use massive action- change the status of several leads at once. Mark the leads in the list and click Change status icon on top of the list. Select the reason and the description.

3.3. Enter the lead status while editing the lead's card. Open lead card > click Edit > change lead status and select the reason.

4. How to edit or delete the lead's unqualified reasons?

Leads' unqualified reasons may be deleted, disabled or edited.

4.1. Navigate to Settings > Leads > Unqualified reasons

4.2. To edit the reason > click on the title > apply the changes > click save.

4.3. To disable the reasons that will be no longer in use > click the green bubble in the column Enabled and turn it to red. This action is recommended when these reasons were assigned to leads and it is important for the statistics.

4.4. To delete the reason > click on the rubbish bin icon. If this reason were assigned to leads - replace it with another reason. The deleted reasons will not appear in the report in the Insights.